Solutions
Water and Wastewater
Water and Wastewater Utility Customer 360 and Billing
Connect meter reads, tiered block rates, sewer billing, service charges, and customer workflows in one platform built for water utility operations.
Built for water and wastewater complexity
Every capability connects to the same operational record — customer, meter, tariff, billing, and payment data in one system.
Meter Read Import and VEE
Import reads from AMR, manual handheld, and fixed network systems. VEE rules detect missing reads, high usage, and zero-consumption before billing.
Tiered Block Rate Billing
Configure water block rates with increasing price tiers and seasonal variations. Proration handles partial billing periods accurately.
Wastewater and Sewer Billing
Calculate sewer charges as a percentage of water consumption or based on separate submeter reads. Apply caps, minimums, and seasonal adjustments.
Leak Flag Detection
Automatically detect consumption spikes that indicate probable leaks. Flag affected accounts and manage bill adjustments through structured workflows.
Service Order Workflows
Manage turn-ons, turn-offs, meter exchanges, and service calls with structured field order workflows and completion tracking.
Consolidated Water and Sewer Billing
Generate single invoices combining water, wastewater, stormwater, and service charges — with per-service line-item transparency.
Common challenges UtilConnect solves
- Managing read quality across aging AMR meters
- Accurate sewer allocation from water consumption
- Leak-related bill adjustments at scale
- Revenue loss from unbilled or misread accounts
- Customer service load from billing disputes
One platform. Complete coverage.
Frequently asked questions
What meter types does UtilConnect support for water utilities?
UtilConnect supports reads from AMR fixed-network systems, handheld reads, drive-by systems, and manual field reads. All read types feed a common VEE pipeline before billing.
How does UtilConnect handle tiered water rate billing?
The tariff engine supports configurable consumption tiers (block rates) with different per-unit prices at each tier, seasonal rate variations, and minimum charges. Billing is accurate down to partial-period proration.
Can UtilConnect detect leaks and adjust bills?
UtilConnect can flag accounts with consumption significantly above their baseline as probable leak candidates. Billing staff can then apply adjustments or credits through a structured adjustment workflow with audit trail.
Does UtilConnect handle combined water and sewer billing?
Yes. UtilConnect supports consolidated invoices that include water consumption charges, sewer/wastewater charges (either as a % of water or separate reads), stormwater fees, and fixed service charges — all on one invoice.
Ready to see UtilConnect in action?
Schedule a walkthrough for your water and wastewater environment.
Ready to connect your
utility operations?
See how UtilConnect modernises Customer 360, meter data, billing, revenue assurance, and operational workflows — in one platform.