Solutions
Multifamily and HOAs
Multifamily and HOA Resident Utility Billing
Manage resident utility billing, online payments, move-in/out workflows, collections, and resident self-service — for multifamily communities and HOA-managed properties.
Built for multifamily and hoas complexity
Every capability connects to the same operational record — customer, meter, tariff, billing, and payment data in one system.
Per-Unit Resident Billing
Bill residents for metered consumption (electricity, water, gas) at the applicable rate. Support both individual submetering and RUBS (ratio utility billing systems).
Online Payment Collection
Enable residents to pay online via credit card, ACH, or bank transfer. Payment postings update account balances in real time.
Resident Self-Service Portal
Give residents online access to bills, usage history, payment history, and service requests — reducing property management support volume.
Move-In and Move-Out Management
Manage resident onboarding and move-outs with final bills, pro-rated charges, deposit reconciliation, and account transfer workflows.
Collections and Dunning
Automated payment reminders, overdue notices, and escalation workflows with dispute holds and audit logging.
HOA Assessment and Fee Integration
Combine HOA assessments, utility charges, parking fees, and amenity charges on a single resident statement.
Common challenges UtilConnect solves
- High move-in/move-out frequency creating billing gaps
- Manual utility billing processes across multiple units
- Resident disputes from unclear billing
- Collections management at scale across large communities
- Balancing RUBS allocation vs. individual metering
One platform. Complete coverage.
Frequently asked questions
Does UtilConnect support RUBS (ratio utility billing) for multifamily properties?
Yes. For properties without individual submeters, UtilConnect supports RUBS — allocating master meter utility costs across residents by square footage, occupancy, or bedroom count ratios. Submeter-based billing is also supported for individually metered units.
Can residents pay online through UtilConnect?
Yes. The resident self-service portal includes online payment via credit card, debit card, and ACH/bank transfer. Payment confirmations are sent automatically and balances update in real time.
How does UtilConnect handle high move-in/move-out volumes?
UtilConnect's move-in/move-out workflow captures meter reads on the change date, pro-rates charges for partial periods, generates final bills for departing residents, and activates billing for new residents — with minimal manual intervention.
Can HOA assessments and utility charges appear on the same statement?
Yes. HOA monthly assessments, utility charges, parking, and other fees can be combined on a single resident invoice with clear line-item breakdown.
Ready to see UtilConnect in action?
Schedule a walkthrough for your multifamily and hoas environment.
Ready to connect your
utility operations?
See how UtilConnect modernises Customer 360, meter data, billing, revenue assurance, and operational workflows — in one platform.