The AI-Led Connected System
for Meter to Cash Operations.
Unify telemetry, customer accounts, tariff engines, and portals in one connected enterprise stack.
Layer 1: Telemetry & Ingestion (AMI / IoT)
Layer 2: Connected Operating Record (Customer 360)
Layer 3: Configurable Tariff & Rating Engine
Layer 4: Customer Portal & Revenue Assurance
Layer 5: Invoice Generation & Delivery
Layer 1: Telemetry & Ingestion (AMI / IoT)
Ingests raw smart meter, interval, thermal, and submeter readings directly from HES, AMI, or manual collector apps.
Utility operations should not depend on disconnected systems
The challenges that keep utility teams from running at full efficiency.
Disconnected Data
Customer, meter, billing, payment, and service data spread across separate tools.
Revenue Leakage
Missed reads, billing errors, unbilled consumption, and uncollected payments.
Complex Tariffs
Time-of-use, demand, tiered, thermal, and multi-utility billing rules are hard to maintain.
Legacy System Gaps
Older systems lack the account, premise, and service agreement depth utilities need.
Slow Billing Cycles
Manual exception reviews, data corrections, and approval delays hold up invoicing.
High Support Volume
Customers call because bills are unclear and self-service access is limited.
Collections Risk
Dunning workflows without safety checks, dispute holds, or audit controls.
Integration Delays
AMI, ERP, GIS, CRM, and payment systems are difficult to connect.
One connected platform for the complete utility lifecycle
UtilConnect brings Customer 360, meter data, tariff management, billing, payments, customer portal, service workflows, analytics, integrations, and AI-assisted operations into one connected environment.
- One source of truth for customer, meter, billing, and service data.
- Configurable tariff and billing engine built for multi-utility complexity.
- Customer portal included — bills, usage, payments, and service requests.
Customer 360
Manage customers, accounts, premises, service agreements, and account history in one operational record.
Meter Data Management
Ingest, validate, and manage AMI, AMR, manual, interval, and submeter data with exception handling.
Billing and Invoicing
Run bill cycles, review exceptions, generate invoices, apply adjustments, and maintain ledger visibility.
Customer Portal
Give customers and tenants self-service access to bills, usage, payments, and service requests.
Revenue Assurance
Monitor unbilled consumption, billing exceptions, meter gaps, and collection risk across the meter-to-cash lifecycle.
Integrations and AI
Connect with AMI, ERP, GIS, CRM, and payment platforms through APIs, and use AI-assisted workflows for faster decisions.
Built for measurable utility outcomes
Connect the data, workflows, and customer experiences that power modern utility service.
Protect Revenue
Catch missed reads, billing gaps, and exception patterns before they become recurring losses.
Accelerate Billing
Move from meter reads to approved invoices with structured bill runs, exception queues, and tariff rules.
Improve Customer Clarity
Give customers access to bills, usage, payments, and service requests through self-service.
Connect Operations
Bring customer, meter, billing, payment, and service data into one coordinated workflow.
Built for every utility operating model
Electric Utilities
Interval reads, time-of-use rates, demand charges, net metering, and customer service workflows.
Water and Wastewater
Meter reads, usage blocks, service charges, leak exceptions, customer requests, and account workflows.
Gas Utilities
Gas consumption, fixed charges, safety-sensitive service workflows, billing, payments, collections, and customer communication.
District Energy
Thermal billing, contract capacity, Energy Transfer Station data, and telemetry-informed analysis.
Commercial Real Estate
Submetering, tenant utility billing, multi-utility statements, move-ins, move-outs, and tenant self-service.
Multifamily and HOAs
Resident utility billing, online payments, service requests, collections, and resident portals.
Platform
Customer 360, meter data, billing, payments, customer portal, and operational workflows in one connected system.
Explore PlatformSolutions
Utility-specific solutions for electric, water, district energy, commercial property, and more.
Browse SolutionsSecurity
Role-based access, audit logs, secure integrations, and policy-based workflow controls.
Review SecurityInsights
Analysis on utility modernization, meter-to-cash, Customer 360, district energy, and revenue assurance.
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utility operations?
See how UtilConnect modernises Customer 360, meter data, billing, revenue assurance, and operational workflows — in one platform.